Who we are (Controller)
SYLKTE is owned and operated by Palmyra Flavoured Drinks Ltd (Company No. 13409928). Address: 6A Weller Drive, Wokingham, RG40 4QZ. Email: info@sylkte.com. We are the Data Controller for the processing described here.
Scope & audience
This notice covers data we process when you browse our site, place an order, contact us, opt into marketing, or interact with our services.
Data we collect
• Identity & contact (name, email, phone)
• Addresses (billing, delivery)
• Orders & delivery notes; payment metadata (card details handled by our payment gateway)
• Technical data (IP, device, browser) — only if you consent to non‑essential cookies
• Usage analytics — only with consent
• Preferences & consents (marketing)
Purposes & lawful bases
• Sell & deliver products — Contract
• Support & service quality — Legitimate Interests
• Security & fraud prevention — Legitimate Interests
• Marketing communications — Consent (opt‑in)
• Analytics & personalisation — Consent (non‑essential)
• Legal/tax compliance — Legal Obligation
Sharing (categories)
• Payment processors (PCI)
• Secure hosting/IT & CDN
• Delivery carrier (Evri)
• Support tools (ticketing/email)
• Analytics/marketing platforms (only after consent)
International transfers
If data is processed outside the UK/EEA, we use appropriate safeguards (e.g., UK Addendum to SCCs) and assess provider protections.
Retention
• Orders/invoices: 6 years (tax)
• Support threads: up to 3 years
• Marketing: until you unsubscribe or 24 months inactivity
• Analytics: 14–26 months (only if consented)
Your rights
Access, rectification, erasure, restriction, portability, objection, withdrawal of consent. Contact: info@sylkte.com.
Automated decisions & profiling
No decisions with legal/similar effects solely by automation. Limited audience segmentation for marketing only if consented.
Security
Transport encryption, hardened hosting, access controls, least‑privilege, vendor due diligence, incident response.
Changes
We will update this notice when practices change and highlight material updates.
Payment processor
We use Stripe as our payment processor. Your payment information is securely handled by Stripe and is never stored on our servers. For more information, please see Stripe’s Privacy Policy: https://stripe.com/privacy
Cookie Policy
We use cookies and similar technologies. Essential cookies run the site (basket, checkout, security). Non‑essential cookies (analytics/marketing) run only after you provide explicit consent.
Cookie categories
• Essential (strictly necessary): security, load balancing, basket, checkout
• Preferences: remember options such as region or currency
• Analytics: understand website usage and improve UX (consent)
• Marketing: offers/ads and attribution (consent)
Your choices
On first visit, we display a banner with: Accept all / Reject all / Customize. You can change your choices at any time via Cookie Settings or your browser.
Consent records
We store your consent preference and honour it on subsequent visits. You can withdraw consent at any time; this will disable non‑essential cookies going forward.