SYLKTE
About us
Trader: SYLKTE is a product of Palmyra Flavoured Drinks Ltd
Company No: 13409928 / VAT/EORI: 448406188
Address: 6A Weller Drive, Wokingham, RG40 4QZ / Email: info@sylkte.com
Using the site
Use the website lawfully; do not attempt to disrupt or misuse it.
Products & pricing
We aim for accurate descriptions and prices. Obvious errors may be corrected prior to acceptance.
Ordering & contract
Your order is accepted when we email an order confirmation. We may decline orders due to stock, pricing errors, or suspected fraud.
Payment
Payment is taken at checkout via our secure provider; we do not store full card details.
Payments on our website are processed securely through Stripe. By completing a purchase, you agree to Stripe’s terms and conditions.
Delivery
Carrier: Evri / Timeframe: 2–5 working days / Costs shown before checkout. Risk passes on delivery.
Cancellations & returns
Consumers may cancel within 14 days of delivery; see Returns Policy.
Liability
We are not liable for indirect or business losses. Your statutory rights remain unaffected.
Governing law
England & Wales.
Return and Refund Policy
Cooling‑off right
You may cancel within 14 days of receiving your goods. To cancel, email info@sylkte.com with your order number.
How to return
Return items within 14 days of notifying us, unused and (where reasonably possible) in original packaging. We will provide return instructions.
Refunds
We refund the product price and the cheapest standard delivery option offered at checkout within 14 days of receiving the return (or proof of postage).
Return costs
Customer pays return postage unless the item is faulty or incorrect. Faulty/incorrect items are covered under the Consumer Rights Act (repair, replacement, or refund).
Exceptions
Opened drink products and perishable items are not returnable unless faulty.
Terms and conditions : Returns, Cancellations & Refunds
Your Right to Cancel (Consumer Contracts Regulations – UK & EU)
You may cancel your order within 14 days of receiving your goods. You then have an additional 14 days to return them.
Return Eligibility Conditions
- Items must be unused, unopened, and in original condition.
- Returned in original packaging.
- Proof of purchase required.
How to Request a Return
Please get in touch via our online contact form or email us directly at info@sylkte.com.
Return Shipping
Customer pays return shipping unless the item is faulty or incorrect.
Inspection of Returned Items
Returned items are inspected; refunds may be full, partial, or refused.
Refund Processing
Refunds issued within 14 days of receiving approved returned goods to the original payment method.
Faulty or Incorrect Items
We cover return shipping and offer a replacement or full refund.
Non-Compliance With Return Instructions
Failure to follow return instructions may result in delays or refund refusal.
Business Customers
Business (B2B) purchases are not covered by consumer cancellation laws. Returns assessed case‑by‑case.
Return Address (T&C)
Palmyra Flavoured Drinks
6A Weller Drive
Wokingham
RG40 4QZ
United Kingdom
SHIPPING & DELIVERY POLICY — SYLKTE
Areas
United Kingdom.
Time frames
Typical delivery: 2–5 working days.
Carrier
Evri.
Charges
Shown at checkout before payment.
Tracking
Provided where available.
Damaged or missing
Contact info@sylkte.com within 48 hours of delivery and include photos where possible.
PRE‑CONTRACT CONSUMER INFORMATION — SYLKTE
Trader & contact
SYLKTE is a product of Palmyra Flavoured Drinks Ltd
Company No: 13409928 / VAT/EORI: 448406188
Address: 6A Weller Drive, Wokingham, RG40 4QZ / Email: info@sylkte.com
Information presented before you place an order
• Product characteristics: shown on product pages
• Delivery charges & timeframes: shown before payment; standard window in Shipping Policy
• Right to cancel: 14 days from delivery; see Returns Policy
• Payment & delivery methods: shown at checkout
• Delivery partner: Evri
• Complaints: info@sylkte.com
PAYMENT SECURITY STATEMENT — SYLKTE
Secure payments
Card payments are processed by our PCI‑compliant payment provider over encrypted connections (TLS). We do not store full card numbers or CVV codes on our servers.
Your responsibilities
Keep your account credentials confidential and contact us immediately if you suspect unauthorised activity.
Website Terms of Use
These Terms of Use govern access to and browsing of the SYLKTE website operated by Palmyra Flavoured Drinks Ltd.
1. Acceptance
By accessing or using this site, you agree to these Terms of Use and our Privacy & Cookie Policies.
2. Acceptable Use
You must not misuse the site, engage in unlawful activity, attempt to gain unauthorised access, or interfere with site functionality.
3. Intellectual Property
All content, branding, designs, product images, text, and media on this site belong to Palmyra Flavoured Drinks Ltd. You may not reproduce, copy, or commercially exploit any material without written permission.
4. Account Responsibility
Customers must keep login details secure and notify us if suspicious activity is detected.
5. Prohibited Activities
- Uploading harmful content
- Attempting to hack or damage the website
- Posting defamatory or illegal reviews or comments
6. Termination
We may suspend access for breach of these terms.
7. Governing Law
These terms follow the laws of England & Wales.
Allergen & Ingredient Safety Policy
This policy ensures compliance with the UK Food Information Regulations regarding allergens.
1. Mandatory Allergen Disclosure
We disclose the 14 major allergens where applicable.
2. Product Labelling
Each drink clearly lists ingredients and allergens.
3. Cross-Contamination Statement
Products are manufactured in an environment that may handle common allergens.
4. Customer Responsibility
Customers with allergies should check product labels before consumption.
Complaints Policy
We aim to resolve all complaints quickly and professionally.
1. How to Complain
Email info@sylkte.com with your order number and details.
2. Response Time
We respond within 3–5 working days.
Intellectual Property Rights Policy
All intellectual property on this site is owned by Palmyra Flavoured Drinks Ltd.
1. Copyright
All text, images, videos, and graphics are protected.
2. Trademarks
SYLKTE branding is trademarked.
3. Prohibited Use
Unauthorised copying or distribution is not allowed.
Force Majeure Clause
We are not liable for delays or failure to fulfil obligations due to events beyond our control.
Examples include:
- Natural disasters
- Strikes
- Transport disruptions
- Power outages
Expanded Liability Clause
1. Limitation
To the maximum extent permitted by law, our liability is limited to the price paid for the product.
2. Exclusions
We are not liable for:
- Business losses
- Indirect or consequential damages
3. Statutory Rights
This does not affect your statutory consumer rights.
Delivery Failure & Incorrect Address Policy
1. Incorrect Address
We are not responsible for failed deliveries due to an incorrect address entered by the customer.
2. Courier Attempts
Failed deliveries returned to us may require a redelivery fee.
3. Damaged or Missing Items
Report within 48 hours of delivery.